OP360 SA Retail Account transition to Jamie Rhoads

6/15/2025: I received a message today from Amanda advising of the following: 
-Starting today 6/15 : Retail Accounts ordering Sapphire Products , the account will transition and be fully handled by SA Jamie Rhoads

-As Amanda advises of the account transition , Amanda or I will add the transition account the enclosed article table
-Amanda or I will send a Ring Central chat room follow-up advising account has been added to article 

Updated Process & Procedures

Current Ticket Request Queue	All WOTP/Pending tickets in queue: (NO Changes)	The OP360 will handle until fully completed Once complete "Close" ticket as you normally would
New Inbound Ticket Requests	Will transition to SA Jamie Rhoads	Complete initial side cart fields Add internal notes Reassign ticket to my queue Send Jamie a message advising of the reassigning of the ticket

Account Name	Account Customer Number	Account Owner	Transition reassignment date	Comments
DO IT BEST	51073	Chris Mangan	6/17/2026	Amanda sent a Teams message advising account moved to Jamie
Potter Distributing INC	50475	Travis Williams	6/15/2026	I reassigned FD SOP to SA Group queue I spoke with OP360 SA Agents & Jamie advising of the update I sent a Teams message to Amanda & Adam advising of the enclosed above updates.