Account Information for ticket handling/order processing .
-OP360 SA Agent Team will be processing PO's
-Please be sure when responding providing the sales order confirmation , if outbound@avantiproducts.com (Gigi's Team) is not on the ticket thread please CC them on the thread.
Exception: If initially there is a price discrepancy and you need to forward request to the TLC Sales person , you only include Lisa Long and Amanda McDowell on the thread.
Revision 12/23/2025: Adam Advised moving forward the Only Selected warehouse is" HNJ
| Question | Answer | Comment |
| PO consists of 1 item -Product is Not Available in HNJ -But Product Is Available in different warehouse | 1. Proceed with processing order -WHS: Select "HNJ" -Product Line: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status will reflect: Status 22 -Product Line will reflect : Status 22 (Back Order) | Reach out to Lisa in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of multiple items 1. -1 or more Product is available in HNJ -But 1 or more other product is Only available in a different warehouse 2. All Product/Products are Not Available available in HNJ , But all product/products are available in a different warehouse/warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product Not Available in HNJ will reflect : Status 22 -Product Line/Lines for product Not Available in HNJ will reflect : Status 22 (Back Order) | Reach out to Lisa in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of 1 or more items on "Reserve" in HNJ or other Warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product all on "Reserve" will reflect : Status 22 -Product Line/Lines for product all on "Reserve" : Status 22 (Back Order) | Reach out to Lisa in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of 1 or more items are Out of Stock in All Warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product OOS will reflect : Status 22 -Product Line/Lines for product OOS will reflect : Status 22 (Back Order) | Reach out to Lisa in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| Account /Order Processing Information | Comments | Comments | Comments |
| New England Appliance Group, INC. | M3 Customer ID: 50397 | * | * |
| Warehouse | WHS Field Select: HNJ (Only) | Product Line/Lines: -Select HNJ "Only" | (All Orders & Order lines must reflect "HNJ" |
| Carrier | Logistics | * | * |
| Ship Via | Logistics | * | * |
| Delivery Terms | PPD | * | * |
| Selected Ship Date | Select: The Next Business Day | * | * |
| Stop Code | -Select Stop Code 7 | Send Ring Central Group SA Chat message to Lisa for approval | Lisa will view order and advise how to proceed -If Approved: modify order to Stop code 8 for shipping |
Please Note: If the body of the email indicates the highlighted information below
- Please include information in the Post Text Notes on the M3 order
