Adam's Level 1 SA Retail Account Launch
OP360 Sales Admin Team will only handle tickets/process orders fore the enclosed accounts.
- All other Retail vendor inquiries in your ticket queue:
*Send a message to the "Sales Admin Launch Group" and ask Nely and Amanda to advise.
Revision 12/23/2025: Adam Advised moving forward orders needs processed for the Accounts dedicated warehouse "Only" - See Account SOP for the Dedicated warehouse per retail account
Process Flow:
Inbound ticket comes into queue;
Level 1:
Step 1: View all details in body of ticket
- If PO is attached -> Open attachment to view all details
Step 2:
Inquiries for the enclosed Retail Vendors:
Demand: PO Submissions
-Respond to ticket providing canned response :
| Part 1: M3 Order Processing |
| Order Type | E14 | * |
| IMPORTANT: Place "All" orders in stop code 7 | Send Message to Amanda/Nely in Ring SA Group chat to approval to proceed | Amanda/Nely will view order details and advise how to proceed -If approved: You will modify order from stop code 7 to stop code 8 -If Not Approved: You will be advised how to proceed |
M3
| Account Name | M3 Customer ID | Dedicated Shipping Warehouse | Carrier | Ship Via | Delivery Terms | Customer SOP -Click Link for full customer order processing |
| ADC-Appliance Dealers Cooperative Shipping Address: Monroe Township, NJ | 50383 | Revision 12/23/2025 HNJ (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000679840?portalId=70000035053 |
| ADC-Appliance Dealers Cooperative Shipping Address: Imperial, PA Lewisberry , PA | 50383 | Revision 12/23/2025 HNJ (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPA (PREPAY AND ADD) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000679840?portalId=70000035053 |
| Dynamic Marketing INC. | 50358 | Revision 12/23/2025 HNJ (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD (Prepaid) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000680093?portalId=70000035053 |
| Intercountry Appliance | 50332 | Revision 12/23/2025 HNJ (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD (Prepaid) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000679981?portalId=70000035053 |
| New England Appliance Group INC. | 50397 | Revision 12/23/2025: HNJ (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD (Prepaid) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000679935?portalId=70000035053 |
| R&B Wholesale Distributors Shipping Address: Hayward, CA | 50575 | Revision 12/23/2025: SNV (Only) Reference SOP for further details before processing order | Reach out to Amanda/ Nely to advise if "Logistics" | CPU Customer Pick Up | CPU Customer Pick Up | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000680098?portalId=70000035053 |
| R&B Wholesale Distributors Shipping Address: Ontario | 50578 | Revision 12/23/2025: SNV (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD (Prepaid) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000680098?portalId=70000035053 |
| R&B Wholesale Distributors Shipping Address: Phoenix | 50537 | Revision 12/23/2025: SNV (Only) Reference SOP for further details before processing order | Logistics | Logistics | PPD (Prepaid) | https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000680098?portalId=70000035053 |