OP360 SA Retail Account updates-Mario/Chris Mangan/Travis

Starting today Monday 6/15/2026
-All New inbound (Mario) PO requests will transition over to me (Lisa Long) for order processing
-All WOTP (Mario ) PO tickets in OP360 queue -> the OP360 Agent will handle

-All other Process/Procedures : No current changes. 

Please Note: All New inbound tickets for the below "Mario Rosen "accounts :
-Moving forward Re-assign ticket to Lisa Long (see details in article)
-Existing Pending/WOTP tickets -> Me (Lisa Long) is still your Point of Contact

Mario Rosen Retail Accounts

Point of Contact	Lisa Long (No Changes)
Current & New Inbound Ticket Requests	All WOTP/Pending tickets in queue: (NO Changes) The OP360 will handle until fully completed Once complete "Close" ticket as you normally would	All "New" Inbound PO Requests for order processing: -Will transition to me (Lisa Long) Complete initial side cart fields Add internal notes Reassign ticket to my queue Send me (Lisa Long) a Ring message advising of the reassigning of the ticket

6/15/2026:  Please Note: All New inbound tickets for the below "Chris Mangan" accounts :
-Moving forward Nely will be the new Point of contact.

-Note: Existing Pending/WOTP tickets -> Me (Lisa Long) is still your Point of Contact

Chris Mangan Retail Accounts

New Point of Contact	SA: Nely Cerrato	If Nely is not available Reach out to Amanda McDowell for assistance
Account Name	Customer Account Number	OP360 SA Agent account owner	Comments
Orgil INTL (Domestic)	50564	Glaiza Vince	Gigi account transition
The North West Company	50522	Donalyn Glaiza	Gigi account transition
Mid States Distributing (Runnings)	50567	Kyla  Donalyn	Account transitioned from Amanda
RYMAX	50563	Dale Glaiza	Account Transitioned from Amanda

6/29/2026: Please Note: All New inbound tickets for the below "Travis Williams" accounts :
-Moving forward Nely will be the new Point of contact.

-Note: Existing Pending/WOTP tickets -> Me (Lisa Long) is still your Point of Contact

Travis Williams Retail Accounts

Current Retail Account list: Transition over from Gigi's Team

New Point of Contact

SA: Nely Cerrato

If Nely is not available Reach out to Amanda McDowell for assistance

Account Name	Customer Account Number	OP360 SA Account Owner	Comments
ADC (Neco)	50383	Kyla Donalyn
Atlantic Ocean International Corp.	50587	Per Amanda: TBD	Currently have not received a PO
Climatic Home Products	50794	Glaiza Dale	Currently have not received a PO
DI Supply	50634	Donalyn Vince
Dynamic Marketing (DMI)	50358	Dale Donalyn
Intercounty Appliance	50332	Vince Kyla
Mid-State Distributing	50592	Vince Glaiza
New England Appliance	50397	Dale Glaiza
Power Sales & Advertising, INC - AVT	50807	Donalyn Dale	Per Carla's SOP and Amanda McDowell account calls under Travis Williams
Pro Line Products, Inc	50685	Amanda has not advised	Currently have not received a PO Last order 7/11/2024
TNT Furniture and Appliances	50035	Glaiza Donalyn	New Account set up in March 2026 Not a Gigi Transition account. Waiting for SOP to be provided
TRI STATE Distributors, INC	50515	Kyla Dale

Brent Duke Retail Accounts

Point of Contact: Update: 7/8/2026

Nely Cerrato

Reach out to Amanda McDowell for assistance

Amanda has advised stareting today all new

Update: 7/7/2026:	Amanda advised we may be transitioning the Brent Duke accounts tomorrow 7/8/2026. If we move forward the New Point of contact will be Nely and Amanda.  Awaiting Amanda's confirmation
Update 7/8/2026	Amanda has advised starting today for all new inbound requests