Extremely Important:
-Please be sure you DO NOT release order to warehouse (Stop Code 7) unless you have been advised by the sales person, Lisa or Amanda to release to warehouse.
-Please be sure you DO NOT release order to warehouse (Stop Code 3) unless you have been advised by TLC sales person to release to warehouse.
| Question | Answer | Additional Notations |
| If SKU : PO Price is "Higher" than M3 Price | Process order at the higher PO price | |
| If SKU: PO price is "Lower" than M3 Price | We have a 5% variance Example: -PO Price is: $100.00 -M3 Price is: $104.50 Result: SKU PO price is within the allowed 5% allowed variance | Process order at the lower price |
| If SKU: PO price is "Lower" than M3 Price | And is more than the allowed 5% variance Example: -PO Price is: $100.00 -M3 Price is: $140.00 Result: SKU PO price is more than the allowed 5% variance | Forward ticket Request to the TLC Sales Person and CC Lisa & Amanda Extremely Important: Click the dots to ensure the customer is removed from the conversation with our team advising the TLC Sales Person of the price discrepancy. Failure to do so will result in the customer receiving the notification of the price discrepancy. And a call out by Adam. |
| List Of the Account TLC Sales Persons | Brent Duke Travis Williams Chris Mangan Mario Rosen | Reference the Fresh Desk Retail Account SOP to locate the Sales Person |
| Order Stop Code: | You Must place order in stop code 7 REAL TIME until you receive confirmation from the sales person how to proceed | Note: If order goes to stop code 3 (credit hold) Place order in stop code 7 until you receive confirmation from the sales person how to proceed . |
| Exception: DIW (Direct Import/Container orders) Reminder: Order always remains in stop code 7. -If order goes to Stop Code 3 - Reach out to Lisa to advise. | DIW/DFW Container Po's have special pricing |
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