OP360 Sales Admin Restaurant Depot SOP (Amanda)

Account Information / Questions	Answers	Additional Comments
OP360 SA handling the inbound requests	Vince	Update 3/16: Dale will assist with ticket/order handling in the event: Vince is out of the office Vince needs assistance to handle ticket /updating of orders in M3
Update: 3/17 I have created Ring Central Chat: OP360 SA Restaurant Depot Chat (Jetro)	The reason for New Ring chat is to ensure all involved to be looped in with the following:  Amanda confirmations/Updates Vince/Dale confirmations/updates Article updates	This will also help me if Amanda advises of a change that I am looped in to update article.
Update: 3/16: I have spoke with Amanda asking if we need to respond to the ticket updating the customer . (This was not discussed in the training)	Amanda confirmed yes: Please respond updating customer. I have created Canned Response: -OP360 SA Restaurant Depot Order confirmation	Once all orders have been updated in M3 Please respond to ticket providing enclosed canned response I have created.

Overview SOP

Account Information
Restaurant Depot  Customer ID (Number)	70064
Warehouse	PKY (ONLY)
Late Every Friday : Email is submitted with the list of orders
Update: 3/16: If Amanda submits the ticket early enough on Friday : On Friday: Check all orders in OIS300 If orders do not reflect recheck on Monday  If Amanda submits ticket request after hours : First thing Monday morning check all orders in OIS300 If Order does not reflect	If PO does not reflect in OIS300 Friday/Monday Recheck Tuesday morning (See more details in Notes)
If product line is 22 (Back Order)	Delete/cancel the line (status 99) Reason code : Out of stock Product

Amanda will submit a ticket to Fresh Desk late in the day Fridays providing the list of orders 

- The ticket will also include the customers email address

- The ticket request will indicated the PO Numbers to search orders in M3

Friday Afternoon / First thing Monday morning check - Check for ticket in queue
Step 1:  Go to OIS300

-Check to be sure PO reflects

Step 2: Check order lines : 

A) If All order lines are in stock (status 33) 

- Enter in the the internal notes & Add Snip It of Order Showing in OIS300/Stop Code 7

-Proceed to Step 3

B) If order line/line is OOS (Status 22) - Back ordered 

- Enter in the internal notes : Add -A Snip It of the order showing order line/lines are status 22

-Cancel /delete the order line (status 99)

-Select reason : Product Out of Stock 

-Enter your internal notes: Add  a Snip It showing order line/lines are status 99

-check all remaining order lines

-Once complete : Proceed with Step 3

Step 3: Once order is good to go
- Update order stop code from "7" --> To "NO STOP" Code

Step 4: View the next PO in list and repeat.


Note: If PO does not reflect in OIS300 on Monday 

- Note in the internal notes and recheck on Tuesday Morning

- If On Tuesday PO is not reflecting in OIS300:  -> Send a message to Ring Chat (OP360 SA Restaurant Depot Chat (Jetro))

Note: If Product/Products are Out of stock

-Be sure to include good internal notes and snip it : Send a message to Ring Chat (OP360 SA Restaurant Depot Chat (Jetro)) so Amanda can update Restaurant Depot SPS Commerce Portal 

Snip It of order in stop code 7

After checking all order lines -->  is good to go -> Released to No Stop Code 

Example of inbound email request