OP360 SA WOTP Reason Category

Tickets with back orders on PO's - Please DO NOT close the ticket.

-Tickets need to remain in your WOTP ticket queue until all SKU's have shipped on PO , or , you have been instructed to cancel PO back order's. 
 

- Please keep a close eye on the order and once you see all items have shipped. 
-Add your internal notes & "Snip It" ,  showing all order lines are a 77 (Shipped)

-Then Update side cart fields 
-Update Ticket status to Close 

**The WOTP Categories field must be accurate for Adam's reporting 

Enclosed is the Side Cart Field Waiting on Third Party (WOTP) reason codes

Side cart & WOTP reason category must be updated real time.

OP360 Team,  

Please Do Not select (Use) the following Reason Categories :
- Freight Quotes
- Routing
-Waiting on Production 
-Incomplete Order : Reach out to Lisa for approval 

Reason Category	Definition
Credit Hold	Waiting to collect payment for release of order to warehouse
DIF	Direct Import Orders  DIW & DFF orders  (PO's you need to choose this warehouse when processing PO)
Freight Quotes (SA Group Only)	Waiting on freight quote from warehouse
Future Order	PO has special notes to ship on a future ship date .   Requestor submitting the PO advising to ship on a Future Ship Date (Excluding DIF Orders)
Incomplete Order	Order must ship complete Requesting a Ship To Address Need delivery contact (This is for SA Group) Requesting additional PO information to proceed with order processing  You cannot read Mario's handwriting and are awaiting Mario's confirmation
Invoicing	Waiting for order to ship so you can invoice
Routing    (SA Group Only)	Waiting for warehouse to provide routing
Transfer	Order is waiting for a inventory transfer to delivered to dedicated warehouse
Waiting For Tracking	Waiting on tracking to provide update to customer/recipient
Waiting on Inventory	Product is Out of Stock
Waiting on Production (Primarily for SA Group)	Waiting on Product to be made inhouse
Waiting on Revised PO	Price Discrepancy  Quantity change SKU Add/Remove