Tickets with back orders on PO's - Please DO NOT close the ticket.
-Tickets need to remain in your WOTP ticket queue until all SKU's have shipped on PO , or , you have been instructed to cancel PO back order's.
Enclosed is the Side Cart Field Waiting on Third Party (WOTP)
Side cart & WOTP reason category must be updated real time.
| Reason Category | Definition |
| Credit Hold | Waiting to collect payment for release of order to warehouse |
| DIF | Direct Import Orders
|
| Freight Quotes | Waiting on freight quote from logistics |
| Future Order | Orders with a future ship date |
| Incomplete Order |
|
| Invoicing | Waiting for order to ship so you can invoice |
| Routing | Waiting for customer to provide carrier |
| Transfer | Order is waiting on a transfer to dedicated warehouse |
| Waiting on Inventory | Product out of stock. |
| Waiting For Tracking | Waiting on tracking/shipping |
| Waiting on Production | Waiting for Product to be made inhouse |
| Waiting on Revised PO |
|