M3 Overview SOP

The current Puerto Rico process flow:

Overview for Puerto Rico Order Process: 

Puerto Rico Shipping Address- Warranty & Cash Sales

M3 Customer ID: 70730 (Warranty Orders)

M3 Customer ID: 70736 (Cash Sale Orders)

M3 Carrier ID: 

1) Units: Select UPS GND RESI

2) Part/Parts: Select UPS SurePost

**Important:  Panel "K" must be filled out (same as you would for Canada Orders) 

Countertop Brands	Chef's Choice Excalibur Kalorik Omega Vinturi West Bend Yonanas Zeroll
M3 is Cap sensitive	"All Caps" must be on when working inside M3
Order Status 33	Warehouse has not processed order yet Order Can be: Cancelled Address can be modified
Order Status 44	Warehouse has processed order for shipping Order cannot be modified in any way Order cannot be cancelled cancel  Address cannot be modified
Order Status 66 -Most cases tracking will now reflect on order	Order has been processed & shipped No modifications can be made on order
Order Status 77 -Tracking will reflect on order	Order has been processed & shipped No modifications can be made on order
Order Status 22 -Order consists of only 1 product line	Order or Product is Not Available (Did not ship) Order can be cancelled  Address can be modified
Order Status 22 -Order consists of 2 or more product lines	Product not available (Did not ship) Only the product line reflecting 22 can be cancelled Note:  Only if the rest of the order is status 33 The full order can be cancelled The Address can be modified

Photo of Main M3 Page with Fields

M3 Order Processing Fields	Selections	Selections/Notations
Countertop M3 Customer ID	For Warranty Orders: US Shipping Address: 70730 Canada Shipping Address: 70731	Cash Sale Orders: US Shipping Address: 70736 Canada Shipping Address: 70737
Order Type	Parts: E25 Units : E00	Note: Processing orders for the Omega Juicer Motor Base (Only) Select :E25
WHS (Warehouse)	Select: PKY	Note: If shipping from a different warehouse other than PKY Select the warehouse order is shipping from
Ship Date	The Next business day
Carrier: US Shipping Address (Excluding Puerto Rico)	Parts: UPS Sure Post	Units: UPS GND RESI
Carrier Puerto Rico Shipping Address	Parts & Units: UPS GND RESI	Also Mandatory: Panel K must be filled out
Carrier Canada Shipping	Parts & Units: UPS GND CAD	Also Mandatory: Panel K must be filled out
Type:	PAR (Parcel)
Stop Code	Select: "0" (No Stop)
Freight Terms	PPD (Prepaid)
Credit Terms	Warranty Orders: (Order at "0" cost) A00 (Cash in Advance)	Cash Sale  CC (Credit Card)