Important Notes:
A) CR must email TLC (A/P) Accounting Team Real Time advising consumer is mailing check for payment of order.
- Point of Contact: Pollyanna Garcia at [email protected]
- CC on email: Lisa Long at [email protected] and Colleen Hubler at [email protected]
B) Consumers order cannot be released for shipping until TLC A/P confirms receipt of check
M3 Order process
| Canadian Orders - Payment Method | US Orders Only Payment Method | Only Offer the "Check" payment option if: | M3 Customer ID | M3 Order Ship Date | M3 Order Stop Code | M3 Order Payment Terms | M3 Order Entry Notes | XXXX | XXXX |
| Only option: Pay by card over the phone | Option1: Pay by Card over the phone | 1.Consumer is not comfortable providing payment over the phone | Warranty (w/S&H) -70730 | Select 30 days out from order entry date | -7 | -A00 "Cash in Advance" | - Consumer is mailing check for payment of order | ||
| "Check check not applicable | Option 2: Mail check for payment of order | 2.Consumer does not own a credit/debit card | Cash Sale -70736 |
How to Steps
STEP 1) Collect All Consumer Details, once we have received requested details
STEP 2) Process Order in M3
2-A) Change "Ship Date" : to a future ship date of 30 days out from order entry.
- Reminder: Our accounting Dept. must confirm receipt of check before shipping of order.
2-B) Select Stop Code: 7
2-C) Payment Terms : Select "A00" (Cash in Advance)
2-D) Change "Ship Date" to future ship date 30 days out from order entry .
2-E ) Add Special Notes “ Consumer is mailing check for Payment.”
Step 3 - Provide Consumer: their Order Number & total amount of order (including Sales Tax & Shipping & Handling Fee if applies).
Step 4: Advise consumer to let us know once they has sent the check in for Payment..
Step 5: Please send follow up email to consumer utilizing canned response "M3
roviding additional details to mail their payment in for the releasing of their order.)
Step 5: Include in your Fresh Desk Internal Notes ("Mailing check in for Payment, the M3 Order Number, the amount of the order.)
Step 6) Once confirms they have mailed their check to us :
Please reach out to our accounting department : Maria Diaz at [email protected] and Maribel Ariza at [email protected] and CC Monica Fernandez at [email protected] and CC Lisa [email protected] & Provide:
A) The Subject Line : Consumers Name, Order Number, Sending Check in for Payment
B) Body of the email: Order Number, Consumers Name and shipping address , and the amount of the check.
C) Ask to confirm if check has been received for payment and ask to advise the check number .