Demand: Consumer advises they want to mail a check for payment of order
1. Warranty Fulfillment order with a S&H Fee
2. Cash Sale Order
Update 5/12/2025: TLC A/R New Point of Contact is:
- Macarena Ponce de Leon @ mponcedeleon@thelegacycompanies.com & Dalel Caraballo @ dmontero@thelegacycompanies.com
- CC on email: Lisa Long at lisa@omegajuicers.com , Colleen Hubler at chubler@omegajuicers.com, and Monica Fernandez @ mfernandez@thelegacycompanies.com
Update: 4/8/2025: Created Canned Response-M3 Approved - Mailed check received -order released for shipping -Countertop
Please Note:
A) CR must email TLC (A/P) Accounting Team "Real Time" advising consumer is mailing check for payment of order.
B) Order "Cannot" be released for shipping until TLC Accounting Department confirms receipt of check
C) If TLC A/R has not provided an update within 10 business days, please reach out on the original email thread requesting an update of receipt of check.
M3 Order process
| Canadian Orders - Payment Method | US Orders Only Payment Method | Only Offer the "Check" payment option if: | M3 Customer ID | M3 Order Ship Date | M3 Order Stop Code | M3 Order Payment Terms | M3 Order Entry Notes | XXXX | XXXX |
| Only option: Pay by card over the phone | Option1: Pay by Card over the phone | 1.Consumer is not comfortable providing payment over the phone | Warranty (w/S&H) -70730 | Select 30 days out from order entry date | "7" | -A00 "Cash in Advance" | - Consumer is mailing check for payment of order | ||
| "Check check not applicable | Option 2: Mail check for payment of order | 2.Consumer does not own a credit/debit card | Cash Sale -70736 |
How to Steps
STEP 1) Collect All Consumer Details as we normally would
-Upon receiving requested information
-If consumer advises they want to move forward with the order , but wants to mail a check in for payment of order.
-If Approved by Level 2/Onshore Support
STEP 2) Process Order in M3
- Ship Date Field: Select future ship date of 30 days out from order entry.
- Stop Code Field: Select -Stop Code "7"
- Credit Terms Field: Select A00 (Cash in Advance)
- Order Entry Notes Box: Mailing check for Payment of order . Awaiting receipt of payment to release order for shipping
- Product Line Field: Select future ship date of 30 days out from order entry.
Step 3: Send consumer follow-up providing next steps (Mailing check for payment of order).
- Provide full amount of order including (Sales Tax & S&H , "If Applicable")
- Click the link below to view canned response:
M3 Approved mailing check for payment of order- Countertop
- Enter "All" Internal Notes in Fresh Desk Ticket . Include notation "Mailing check for Payment of Order 1000XVY.
Step 4) Send TLC Accounting an Outlook email "Real Time" advising consumer is mailing check in for payment of order.
-The Subject Line : Consumers Name/ M3 Order Number /Mailing check for Payment of Order _______
- Body of the email:
-Advise consumer is mailing check in for payment of order
-Provide Customer order details (M3 Order Number, Consumers Name , shipping address , full amount of order.
- Request to send an follow-up once payment is received.
-Update the Fresh Desk Internal Notes
-Ticket Status Tag: "Pending" : (Order cannot be released until TLC accounting confirms receipt of check)
Guideline Format : Outlook email to TLC Accounting (Mailing check for payment of order)
Additional Notations for Step 4 Process Flow
A) If consumer reaches out advising check has been mailed for payment of order : You are the CR originally assisting consumer
-Utilizing the original TLC accounting email thread : Real Time -"REPLY ALL" , advise consumer confirmed check has been mailed for payment of order.
- Request to send an follow-up once payment is received.
-Respond to the consumer thanking them for providing an update and will reach out to the dedicated Team
- Tag Ticket as "Pending"
B) If consumer reaches out advising check has been mailed for payment of order : You are taking over assisting consumer
Step 1: Send TLC Accounting an Outlook email "Real Time" advising consumer has confirmed check has been mailed for payment of order ________is mailing check in for payment of order.
-The Subject Line : Consumers Name/ M3 Order Number /Mailing check for Payment of Order _______
- Body of the email:
-Advise consumer is mailing check in for payment of order
-Provide Customer order details (M3 Order Number, Consumers Name , shipping address , full amount of order.
- Request to send an follow-up once payment is received.
-Update the Fresh Desk Internal Notes
-Ticket Status Tag: "Pending" : (Order cannot be released until TLC accounting confirms receipt of check)
Guideline Format : Outlook email to TLC Accounting (Mailing check for payment of order)
Step 5) Upon receiving confirmation from TLC Accounting - "Check has been received"
- Update the order in M3 to stop code "9" , and modified the ship date to the next business day.
- Provide an update to consumer
**Click link below for canned response:
M3 Approved -Mailed Check received-order released for shipping
- Enter Fresh Desk internal Notes
-Tag Ticket: Resolved