Please Note: M3 requires "ALL CAPS" when working within the M3 system.
** See additional helpful details at bottom of article.
Order Status LO/HI Overview
| Status | Shipping Status | Tracking Information | Comments If LO/HI reflects the same status | Comments If LO/HI reflects 2 different status's |
| 22 | Product is back ordered | No tracking associated with order yet | Modifications can be made to order | Reach out to Onshore Support |
| 33 | Order has not been processed/shipped yet | No tracking associated with order yet | Modifications can be made to order | Reach out to Onshore Support |
| 44 | Order has been processed for shipping | Tracking will not reflect on order yet | No modifications can be made to order | Reach out to Onshore Support |
| 66 | Order Shipped | Tracking May reflect on order | No modifications can be made to order | Reach out to Onshore Support |
| 77 | Order shipped & invoiced | Tracking will reflect on order | No modifications can be made to order | Reach out to Onshore Support |
| 90/99 | Order has been cancelled/deleted | No tracking associated with order yet | No modifications can be made to order | * |
Quick Reference
1. LO & HI Order status 33: Shipping Address, Phone #, Email Address can be modified. Order can also be cancelled.
2. LO & HI Order status 44, 66, or 77: , NO order changes can be made. This includes order cannot be cancelled. (Cancel My Order)
How to: Look order up in M3 by Customer Name or PO number
Step1:
- Log into M3
- Click - OIS300 Customer Order . Open Toolbox
Step 2: Screen Populates:
The top right of screen "Filter Options" -> select your "Sorting Order" & "View"
-"Sorting Order" Field: Click dropdown & select -> #30-Customer PO#
- "View" Field defaults to : D30-Cust Ref Order NO/
2B)Search by Consumer Name, Online Web Order Number, M3 Order Number, PO Number
- Customers Ord. Field (Column): Enter full web order #, Consumers First & Last Name --> Hit "Enter"
- Order will populate
-Please Note: All other search columns must be "Blank" prior to hitting "Enter" . In the event fields are not "Blank" -> Tab over until all fields reflect as "Blank" -> Then Hit "Enter"
2B) Option 2 : Search By M3 Order Number Only
The top right of screen "Filter Options" -> select your "Sorting Order" & "View"
-"Sorting Order" Field: Click dropdown & select -> 1-C Order NO.
- "View" Field defaults to :TLC2-Customers/Cust Or
- CO no Field (Column) : Enter full M3 Order Number & Hit "Enter"
-Order will populate
- highlight the line
- right side of tool bar -> click "Delivery Tool Box"
- Screen Populates
-Right Side Tool Bar -> Select "Packages"
-Screen Populates:
-Tracking/LTL Pro Number now populates
To Exit order
-Top Tool Bar : Click "Actions" drop down arrow -> Click "Close"
Repeat the process -> Click "Actions" drop down arrow -> Click "Close" , until Main M3 Order screen populates
Recap- Additional M3 Overview details:
Warehouse Location:
Compact
1. Majority of Units for Vino are located in Sparks
2. Majority of the Vino Parts are located in Paris KY.
Countertop:
1. All Units and spare parts are located in Paris KY.
2. Carrier- US - Parts: UPS SurePost
3. Carrier - US - Units : UPS Ground
4. Carrier - Canada - Parts & Units: UPS Ground CAN
Understanding the OIS300 Columns:
Utilizing: Sorting Order: 30-Customer PO#/View: D30-Cust Ref Order NO/
| Customers Ord | Customer | Name | CO no | Whs | LO/HI | S | Ship Via |
| 1.Manually order entry Consumers Name 2. Online Order Number 3. Retail- PO Number | M3 Customer ID | Consumers Name | M3 Order Number | Warehouse order shipping from | Order Status | Payment Status | Carrier |
Selecting: Sorting Order: 30-Customer PO#/View: D30-Cust Ref Order NO/
Selecting : Sorting Order: 1-C Order No/View: TLC2-Customer /Cust Or
Key Words:
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