Please be aware: M3 requires "ALL CAPS" when entering or searching within the M3 system.
** See additional helpful details at bottom of article.
Understanding Order status (LO/HI status)
22- Product is out of stock
33 - Order has not process for shipping yet. - Order can be modified.
* Modify shipping address
* Cancel/delete order
*For M3 MANUAL ORDER ENTRY ONLY: You can add or delete a product on order
* ONLINE ORDERS: We cannot add or delete a product from order
44 - Warehouse has processed order. (Picked, Packed & on UPS truck) - No changes can be made including order cannot be cancelled (deleted).
66 - Warehouse has fulfilled the order. Order is on UPS truck. (tracking should now reflect on order)
77 - Order is invoiced and shipped
90 - Order was deleted
Quick Reference
1. LO & HI Order status 33: Shipping Address, Phone #, Email Address can be modified. Order can also be cancelled.
2. LO & HI Order status 44, 66, or 77: , NO order changes can be made. This includes order cannot be cancelled. (Cancel My Order)
* All M3 Order Numbers start with 10000 OR 1000
M3- OIS300
How to steps to look order up in M3 by Customer Name or PO number
Step1:
- Log into M3
- Click - OIS300 Customer Order . Open Toolbox
Step 2: Screen Populates:
-The top right of screen select your "Sorting Order" & "View"
2A)-"Sorting Order" Field: Click dropdown & select -> #30-Customer PO#
2B)- "View" Field defaults to : D83-PO#. You can use this view
2B)- "View" Field: "OR Option 2" -> Click dropdown & select -> D30-Cust. Ref. Order No.
2C) You can search by Customer Name, Full Web Order #/PO#, M3 Order Number
- Customers Ord. (Column)- Enter full web order #, Consumers Name & Hit "Enter"
- Order will populate
-Reminder: Be sure all other search columns are "Blank" before hitting "Enter"
2D) Another view: Customers ord. Column :
- Enter Name , Shopify Order # -> "Reminder" -Clear any field across the columns -->hit enter
-the order will now show
- highlight the line
- right side of screen --> click "Delivery Tool Box"
- Right Side of screen select "Packages"
- Top Right --> "Filter Options" --> View - Drop Down arrow - select packages
- tracking now is showing -->If full tracking number does not reflect slide the tool bar line so full tracking now reflects.
Adding Additional M3 Overview details:
Warehouse Location:
Compact
1. Majority of Units for Vino are located in Sparks
2. Majority of the Vino Parts are located in Paris KY.
Countertop:
1. All Units and spare parts are located in Paris KY.
2. Carrier- US - Parts: UPS SurePost
3. Carrier - US - Units : UPS Ground
4. Carrier - Canada - Parts & Units: UPS Ground CAN
Understanding the OIS300 Columns:
Utilizing: Sorting Order: 30-Customer PO#/View: D83-PO#
- Customer's Ord : Reflects the PO -> For Online orders will reflect full Shopify order number / For CR manually entered Cash Sale or Warranty fulfillment orders will reflect consumers first & last name we entered.
-WHS: Warehouse order shipped from
- CO no: Reflects the M3 Order Number
- LO & HI: Reflects the order status
- Ship Via: The Carrier
Understanding the OIS300 Columns:
Utilizing: Sorting Order: 30-Customer PO#/View: D83-PO#
- Customer's Ord : Reflects the PO -> For Online orders will reflect full Shopify order number / For CR manually entered Cash Sale or Warranty fulfillment orders will reflect consumers first & last name we entered.
-WHS: Warehouse order shipped from
- CO no: Reflects the M3 Order Number
- LO & HI: Reflects the order status
- Ship Via: The Carrier
Key Words:
M3 Order Tracking
How to look order tracking up on M3
M3 Tracking How to Steps
M3 Tracking
M3 Where is my order tracking