Update: 11/6/2025
Moving forward : Please DO NOT "Forward" the ticket to submitrma@thelegacycompanies.com .
- The reason: The ticket does not flow into Cleciane (Cleci) & Paola's ticket queue to handle.
Demand: Fresh Desk Tickets in queue that need to be sent to the RMA Retail Team ( Cleciane & Paola) to assist customer.
New Process Flow
Step 1 : Assess ticket ,
-If ticket is/results in an RA/RMA that needs to be sent over to Cleci and Paola
- Enter your internal notes ( including advising Cleci & Paola customer needs assistance with RA/RMA )
Step 2 : Side Cart Fields
1. Status Field : Select -> "Open"
2. Group Field : Select -> RMA Retail Team
3. Agent: Select -> Cleciane Bordignon