Enclosed is the list of TLC Warehouses and Point of contacts
Update 11/19/2025: Important Note:
- Orders that need processed shipping from our EPA (Erie PA) warehouse will need Onshore Level 3 Support/Managers approval prior to providing consumer resolution and including order processing.
-Please Reference details in bottom portion of this article
Update11/20/2025:
Spare Part Point of contact added to article table.
***OP360 SA Group Agents: For sample orders please follow the Sample Order Process Flow. (see link below)
https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000677223?portalId=70000035053
CR Table for Non- Sample Order Requests.
| Warehouse | Point of Contact | Comments |
| APA Warehouse (Avondale Warehouse) | Send email to: avondalewh@thelegacycompanies.com | CC on email:
|
| PKY Warehouse (Paris , KY Warehouse) (Finished Goods "Unit" Requests) | Send email to:
| CC on email:
|
| PKY Warehouse (Paris , KY Warehouse) (Spare Part Requests) | Send email to:
| CC on email:
|
| HNJ Warehouse (Hamilton , NJ Warehouse) | Send email to:
| CC on email:
|
| SNV Warehouse (Sparks Nevada Warehouse) | Send email to:
| CC On Email:
|
| WFL Warehouse (Weston Florida warehouse) | Send Email to:
| CC on email:
|
| EPA Warehouse (Erie PA Warehouse)
|
| CC on email:
|
| Process for Orders shipping from "EPA", (Erie PA Warehouse) |
| Questions | Answers | Comments |
| Point of Contact EPA Warehouse (Erie PA warehouse) Note: Processing orders shipping from this warehouse must have Onshore Supports approval |
| CC on email:
|
| M3 Order Processing: What warehouse do I select shipping from this warehouse? | "EPA" Warehouse | * |
| What product normally may reflect "Available" to ship from EPA warehouse? |
| * |
| Please Note: If M3 reflects product also "Available" in one of the below warehouse: (Example: PKY, SNV, HNJ, WFL) What warehouse do I choose? | If M3 reflects product is only "Available in EPA warehouse: Choose EPA , then this will be the selected warehouse for order processing. | If Product reflects in one of the other warehouses & in EPA Choose the other |
| Does product need to reflect "Avail inv" for order processing? | Yes, the process flow is the same: -M3 must reflect product is "Avail inv" to proceed with order processing | Example: |
| Why is my order is in status "22" (back Order)- Upon checking, M3 shows stock is "Avail Inv" in EPA warehouse? | Orders processed from EPA warehouse may reflect status "22". -The warehouse reviews the order and manually changes the order to status "33", for shipping | Please Note: Always double check M3 stock availability prior to order processing |
| Do I need to send a follow-up email to warehouse letting them know I processed an order for shipping | Yes, Upon completion of processing order an outlook email needs to be sent advising order has been processed for shipping | * |
| Point of Contact EPA Warehouse (Erie PA warehouse) | Note: Processing orders shipping from this warehouse must have Onshore Supports approval Send email to: Dan Wade: dwaide@thelegacycompanies.com Misty Sedler: msedler@thelegacycompanies.com Maggie Wood: mwood@thelegacycompanies.com | CC on email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com Rob Boyd: rboyd@omegajuicers.com |