Enclosed is the list of TLC Warehouses and Point of contacts
Update 11/19/2025: Important Note:
- Orders that need processed shipping from our EPA (Erie PA) warehouse will need Onshore Level 3 Support/Managers approval prior to providing consumer resolution and including order processing.
-Please Reference details in bottom portion of this article
Update11/20/2025:
Spare Part Point of contact added to article table.
***Junvie and Vince : For sample orders please follow the Sample Order Process Flow. (see link below)
https://thelegacycompanies.freshdesk.com/a/solutions/articles/70000677223?portalId=70000035053
CR Table for Non- Sample Order Requests.
| Warehouse | Point of Contact | Comments |
| Point of contact APA Warehouse (Avondale Warehouse) | avondalewh@thelegacycompanies.com | CC on email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Point of contact PKY Warehouse (Paris , KY Warehouse) (Finished Goods "Unit" Requests) | Send email to: Leslie Smith: lesmith@thelegacycompanies.com Matt Hepp: mhepp@thelegacycompanies.com | CC on email: Lee Searcy: lsearcy@thelegacycompanies.com Angelo D'Agostino: adagostino@thelegacycompanies.com Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Point of contact PKY Warehouse (Paris , KY Warehouse) (Spare Part Requests) | Send email to: Susan Switzer: | CC on email: Lee Searcy: lsearcy@thelegacycompanies.com Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Point of contact HNJ Warehouse (Hamilton , NJ Warehouse) | Send email to: Michael McLaughlin: mmclaughlin@thelegacycompanies.com Maycol Rodas: mrodas@thelegacycompanies.com | CC on email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Point of Contact SNV Warehouse (Sparks Nevada Warehouse) | Send email to: Nadine Morioka: nmorioka@thelegacycompanies.com Andre Parker: aparker@thelegacycompanies.com | CC On Email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Point of Contact WFL Warehouse (Weston Florida warehouse) | Send Email to: Gigi Sprague: sprague@avantiproducts.com Carla Rondon: rondon@avantiproducts.com | CC on email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com |
| Process for Orders shipping from "EPA", (Erie PA Warehouse) |
| Questions | Answers | Comments |
| What warehouse do I select shipping from this warehouse | "EPA" Warehouse | * |
| What stock may reflect in M3 "EPA" Warehouse? (Erie PA warehouse) | Excalibur Units & Spare Parts Wine Mate Units & Spare Parts | * |
| M3 reflects stock "Available" in our other TLC CR: (Example: PKY, SNV, HNJ, ETC) What warehouse do I choose? | If M3 reflects stock is only "Available" in EPA warehouse, then this will be the selected warehouse for order processing. | * |
| Does product need to reflect "Avail inv" for order processing? | Yes, the process flow is the same: -M3 must reflect product is "Avail inv" to proceed with order processing | Example: |
| Why is my order is in status "22" (back Order)- Upon checking, M3 shows stock is "Avail Inv" in EPA warehouse? | Orders processed from EPA warehouse may reflect status "22". -The warehouse reviews the order and manually changes the order to status "33", for shipping | Please Note: Always double check M3 stock availability prior to order processing |
| Do I need to send a follow-up email to warehouse letting them know I processed an order for shipping | Yes, Upon completion of processing order an outlook email needs to be sent advising order has been processed for shipping | * |
| Point of Contact EPA Warehouse (Erie PA warehouse) | Note: Processing orders shipping from this warehouse must have Onshore Supports approval Send email to: Dan Wade: dwaide@thelegacycompanies.com Misty Sedler: msedler@thelegacycompanies.com Maggie Wood: mwood@thelegacycompanies.com | CC on email: Lisa Long: lisa@omegajuicers.com Jeff Long: jefflong@omegajuicers.com Rob Boyd: rboyd@omegajuicers.com |