TLC Resource Portal

Sales Admin Transfers SOP

TLC is moving forward to eliminate transfers. The Team is currently working on a Process flow how TLC is going to move forward with customer unwilling to split orders.  Adam will update the Team as he receives information.


Note: Initial PO is only PO TLC will make an exception for , if customer refuses to have the PO split

-Future orders , there are No exceptions. The Sales person will need to solve for. Unless you have a good relation with the customer then you can advise per the Sales Person's direction. 





PO Handling


The Initial first PO received 

Step 1: Attempt to Split the PO

-If Customer pushes & will not split PO -> Move forward and process PO for shipping


Step 2: Add Customer to the Shared File Clint is creating 

** The Sales Team will reach out to the customers on the list advising processes moving forward with future PO submissions 



Pre-existing Back Order PO's in M3

Step 1: Once stock is available release order for shipping


Step 2:  Add Customer to the Shared File Clint is creating 

** The Sales Team will reach out to the customers on the list advising processes moving forward with future PO submissions 




All Product in Avondale will ship from Avondale

-If stock is available in warehouses other than Avondale , orders can be processed from that warehouse. Once stock is depleted , product will only be located in Avondale.


Step 1: Attempt to Split the order

-If Customer pushes & will not split PO -> Reach out to Steve Lasker and he will advise how to proceed. 

*Adam noted to follow Steve's direction on how to proceed



Step 2:  Add Customer to the Shared File Clint is creating 

** The Sales Team will reach out to the customers on the list advising processes moving forward with future PO submissions 



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