Sample Order request flows into Fresh desk
- Ticket is assigned to Junvie to handle
- All orders are time sensitive and need processed same day.
- It is extremally important to provide updates to the dedicated Team Member that sent you the Sample order request.
| Question/ Information | Answer | Comments |
| M3 Customer ID | 50816 | Samples Orders are all processed under same customer id |
| What carrier do I use | UPS GND RESI | If the Team does not advise order needs to delivered by a specific day/date If Team does not indicate a specific "Expedite Shipping |
| Extremely Important: When do I need to ship order "Expedite Shipping | The type of Expedite shipping will depend on what information the Team provides. | Sample orders are time sensitive and we need to be sure we are processing for the correct shipping method |
| Are the orders processed at "0" dollars | "YES" - This includes No S&H Fee | * |
| What do I do if order cannot ship complete from just 1 warehouse | Process an order for each warehouse order is shipping from. | Example: Sample Order PO: 2 - products need to ship from PKY 1- Product needs to ship from WFL You would process 2 -M3 Orders & email each warehouse separately where the order is shipping from |
| What Warehouses Can orders process from | HNJ Warehouse PKY Warehouse SNV Warehouse WFL Warehouse | For all other warehouse (excluding in line table below) - Reach out to Lisa for assistance |
| Orders Cannot be processed from following Warehouses | HNX Warehouse PKX Warehouse SNX Warehouse WFX Warehouse | These warehouses are "Returns" . Product is NOT available for Order Processing |
| Point of contact PKY Warehouse | Send email to: Leslie Smith Matt Hepp | CC on email: Lee Searcy Angelo D'Agostino Lisa Long Jiear The person who sent the request to you |
| Point of Contact HNJ Warehouse | Send email to: Michael McLaughlin Maycol Rodas | CC on email: Lisa Long Jiear The person who sent the request to you |
| Point of Contact SNV Warehouse | Send email to: Nadine Morioka Andre Parker | CC On Email: Lisa Long Jiear The person who sent the request to you |
| Point of Contact WFL Warehouse | Send Email to: Gigi Sprague Carla Rondon | CC On Email: Lisa Long Jiear The person who sent the request to you |
Canned Response Requests I have created for ticket handling. 
The ticket will always include a "Sample Request Form"
Step 1:
1A) -Open PDF with Sample Order Request. It is extremely important to view body of ticket and the sample request form
- Check M3 for ALL product availability
-If all product is in stock (Available) --> Process order
-Response with canned response --> Sample Order Number Confirmation
**Please Note: If order needs to ship from more than 1 warehouse --> Process a separate order for each warehouse
1B) - If a product/products are not available (Out of stock) --> Provide canned response
- The Dedicated Team will advise how to proceed
1C) - If a product/products are not available (ALL On Reserve) --> Provide canned response
- The Dedicated Team will advise how to proceed
Step 2: Send email to dedicated warehouse providing order number and advise to please ship.
Step 3: Set ticket status as :WOTP
Step 4: Keep a close eye on the order/orders
- Once order/orders have shipped --> Provide canned response --> Sample Order -Providing Order Tracking Number Confirmation 
Step 5: Set ticket status to :Resolved