May 19,2025: Per Brent Duke:
The rebate forms will reflect the address below moving forward:
Avanti
825 Southwood Rd
Avondale , PA 19311
** Uploaded at bottom of article is a copy of the current revised rebate form.
Q& A Table Below:
| Question | Answer | Comments |
| What address does the vendors mail rebate to | The Avondale Office | * |
| Who receives the rebates | The Avondale warehouse team | The warehouse team hand delivers the rebates to Jamie |
| Who enters/processes the rebates in Quick Books | Jamie | * |
| When does Jamie enter/process rebate in Quick Books | Jamie confirmed: This is something that is done whenever time allows. There's no set schedule. | * |
| Who is point of contact to confirm if rebate check has been mailed | TLC Accounting - Gabriella Lutfey at glutfey@thelegacycompanies.com | And CC : Monica Fernandez at mfernandez@thelegacycompanies.com |
| When does TLC A/P mailed the rebate checks out | Accounting will issue checks for anything entered during that month a few days after the 25th. | * |
| What information do I need to provide to accounting to check to see f a check has been mailed out | The name of the customer will suffice for Accounting to find the rebate. | * |
| What to do if Ticket is assigned to your bucket | Re-assign to Jamie and send her a follow up letting her know you have assigned Rebate Ticket XYZ to her bucket | * |
Update : Today 8/18/2025: Adam spoke with Jamie and advised to process a ticket for inbound compact rebate requests.
Step 1: Jamie Creates a Fresh Desk ticket
Required Side Cart Fields:
1. Product Field : Select -> Avanti
2. Type: Select -> Sales Admin
3. Reason for contact: Select -> "Rebate Processing
4. Credit Memo Amount: Enter the rebate amount
5. Dealer : Enter the Dealer
6. Group: Select -> Sales Admin Group
7. Agent: Select -> Jamie
8. Enter brief description
9. Attach the completed rebate form from dealer
Step 2: Jamie enters the rebate in quick books
Step 3 : Enter Internal notes : "Confirmation rebate has been entered in quick books including:"
- The Brand
-The item number
Step 4: Once everything is complete ;
Status Field : Select -> "Resolved"
Jamie gave me an example of ticket she created for rebate