High Priority Important: DO NOT Click /OPEN an attachment if you suspect the ticket
- If in doubt reach out to Jeff or Lisa for assistance
Please Note: Once a ticket is marked spam the ticket is completely removed from the Fresh Desk ticket queue.
-All future new inbound tickets flowing into Fresh Desk with the same sender email address , the system will automatically tag the ticket as "Spam".
How To Steps:
Step 1:
-Important Reminder: DO NOT Click/Open an attachment/attachments provided in the ticket if you are NOT confident the ticket is legitimate.
-Only view the details (excluding the attachment/attachments) in the body of the ticket.
-Also view the senders email address in the "Contact Details " Section in the right side of the ticket
-If you have established the ticket is "Spam" (See Step 2)
Step 2A: In the top tool bar:
- Click the 3 dots and Drop down populates
-Click (Select) : Execute scenarios
Step 2B: Right side of Page : "Execute scenarios" options populate
- Hover in the "Spam" option -> Click "Execute"
- Click the "X" at top left side of the Execute scenarios box
Step 3: You are routed to main ticket screen
- Refresh your browser
-Ticket status now reflects "SPAM" and is out of your ticket queue.
