New Process Flow for Cancelling an order or cancelling an order line in M3
A) Warranty Orders With a Payment issue & order needs deleted
B) Warranty Orders with order processing errors
-No process change -> Delete Order In M3
- No process change -> Delete order in M3
Cash Sale Orders: Follow New Process Flow
TLC Website Following New Process Flow"
-Cancel My Order
-Product OOS
Warranty Order Cancelling Entire Order M3 | Warranty Order Cancelling an order line in M3 | Cash Sale Order Cancelling Entire order in M3 | Cash Sale Order Cancelling an order line in M3 | DTC Web Order Cancelling Entire Order in M3 | DTC Web Order Cancelling an order line in M3 |
| 1. with Payment Issue 2. Order Processing Error 3. Product is OOS/or all reserved | Entered incorrect SKU Number After entering order realize 1 of the SKU's is OOS/Reserved | 1. with Payment Issue 2. Order Processing Error 3. Product is OOS/or all reserved | Entered incorrect SKU Number After entering order realize 1 of the SKU's is OOS/Reserved | Cancel My Order | 1. Incorrect SKU Number on DTC site -stuck in OIS275 |
| No Process Flow Change: Delete order in M3 | No Process Flow Change: Delete order in M3 | Follow New Process Flow Provided | Follow New Process Flow | Follow New Process Flow | Follow New Process Flow |