When processing an M3 Cash Sale or Warranty Fulfillment order if an error or stop code 3 occurs :
Please See Below:
1-A) Inside Business Hours : 8:30 AM - 5:00 PM (EST)
- Point of contact is: Onshore Support Lisa
- Provide Ticket #
- Provide M3 Order Number
- Advise error message received or stop code 3 error
1-B) Lisa will advise if payment captured successfully & will advise how to proceed.
1-C) Please note: If Lisa is out of the office please reach out to Colleen for assistance
2-A) Outside Business Hours: After 5:00 PM (EST)
- Point of Contact is : Onshore Support Colleen
-Provide Ticket #
-Provide Order Number
- Advise error message received or stop code 3 error
2-B) Colleen will reach out to accounting to advise if payment captured successfully & will advise how to proceed.
- Please allow 1 business day for Colleen to provide payment confirmation
- If you have not receive confirmation from Colleen by end of next business day send Colleen a follow up asking to please advise how to proceed.