Demand: PKY Shipping Error:
1. I Received incorrect Product
- If this is not a shipping error but the consumer ordered incorrect product , see Level 3 for assistance.
2. I Received more of a product than I ordered. (Example: I ordered 4 Excalibur trays and received 8 trays)
3. I received a duplicate order
Level 2: Once Level 1 has collected all customer details, order details, photo of product received, & photo of shipping label on shipping box.
- Reach out to Level 3 for assistance.
- At this time the ticket will be re-assigned to Level 3 Support to further assist consumer.
Level 3: Once Level 2 has confirmed we have collected all the requested details.
- Process M3 RMA adding notes in the RMA noting "PKY Shipping Error" , Return to New stock, No Refund required.
- Process UPS Return Label back to PKY.
- Please Note: Please process your UPS Return Label like you normally would , please see the format below. We need to be uniform with the return details.
- Please be sure to add the return & notes to the PKY Returns Excel Sheet
Level 3: See below: - Format of call tag:
Ship From:
Consumers Name
RMA _______ /Shipping error
Consumers Address
Ship To:
PKY Return Address info
Brand/ New Return
RMA_______/ PKY Shipping error
149 Cleveland Drive
Paris, KY 40361
After processing the UPS Return Label , please provide the canned response below. 
Key words:
Received duplicate order
PKY warehouse shipped duplicate order
PKY shipped duplicate order
PKY shipping error
I received more product than ordered