Update 4/25/2024: Added the New Order Processing Panel "K" Field
Update 5/10/2024: Important Overview Section M3 does not recognize the following signs and symbols
Shipping and Handling Fee:
1. Warranty Order - Inside first 30 days --> S&H Fee waived
2. Warranty Order - Outside of 30 days (Finished Goods and Part/Parts) --> $14.95 S&H Fee
3. Cash Sales Orders - Fished Goods and Par/Parts --> $14.95 S&H Fee
(There is No Expedite shipping for Canada Orders)
Important Overview
**Failure to enter and select correct options will result in order failure**
M3 does not recognize the following signs and symbols.
1) # --> if an apartment , suite, Unit, ETC -> Order Must reflect the Abbrev. followed by the APT., ST. , Unit, ETC Number
2) & --> Order Must reflect AND spelled out
3) ` --> (Usually in the Name or Anywhere in the shipping address) --> This must be Omitted
4) ~ --> (Usually in the Name or Anywhere in the shipping address) --> This must be Omitted
See Examples below:
1. The # symbol --> Order Must Reflect APT 3
2. The & symbol --> Order must Reflect : JEFF AND LISA LONG
3. The ` Symbol --> Order must reflect 119 TEST DR. (With No Symbol)
4. The ~ Symbol --> Order must reflect 119 TEST DR. (With No Symbol)
Select Customer ID:
70731: Warranty (Canada) shipping address
70737: Cash Sales Order (Canada) shipping address
Order Type:
1) E25 : For ALL PART Warranty & Cash sales orders
2) E00: For ALL "Unit" Warranty & Cash sales orders
WHS (Warehouse)
1. in all locations of order must reflect : PKY (Paris KY)
Carrier
Canada Shipping Address - Warranty & Cash Orders
1) ALL PART/PARTS & UNITS - UPS GND CAD
Credit Terms:
1. CC -> Credit Card
2. A00 -> Cash In Advance for orders at No Cost including Shipping
Shipping Address must reflect the following abbreviations
1) Street -> ST
2) Avenue -> AVE
3) Drive -> DR
4) Boulevard -> BLVD
5) Apartment -> APT
6) Suite -> STE
7) Penthouse -> PH
8) Unit -> Unit
9) Crescent -> CRES
Important if address includes an apartment/ unit ETC. address line 2 must reflect:
1. the abbreviation (example APT or STE) followed by the number
2. The "#" sign cannot be utilized - this will result in failed order
3. Just entering only the actual apartment/ unit ETC. number -may cause failed order or UPS delivery issues.
(Example: Address provided by consumer) - 115-2351 Kennedy Road - when googling this address it reflect: 2351 Kennedy Rd. Unit 115
How to Steps for order processing:
Step 1 : Example A: Warranty order No cost including no S&H. (Process order as you normally would) 
Click Submit Order (Order Number will populate)
Step 2 : Cross Reference OIS275 be sure order is not hung up (order issues)
Step 3: New Steps that must be followed for the Panel K for Canada orders to ship
- Go to OIS300
- Locate Order and highlight order line --> Right side bar Click "Order Lines"
Screen Populates
- Right Click on Product Line : Dropdown appears --> Click "Change"
Screen Populates reflecting the Panel "K" fields : See below -> "User defined fields" will be blank - Using the Magnifying glass for each field select the option I have noted below.
Warranty fulfillment orders with & without a S&H Fee
1. Duties Paid By: Select "Sender"
2. Terms: Select Duties "Paid"
3. Sample or Sold: Select "Not Sold"
4. Documents : Select "Derived"
Click the magnifying glass for the required field --> popup box appears --> Click on the selection and Click "Select"
- Repeat until all required fields are completed
Once you have completed all fields and are filled in : Click "Next"
Screen populates: Just Click" Next"
Screen populates: Click Actions: "Close"
Screen Populates :
- Be sure Order type is showing (highlighted in green) --> If blank use magnifying glass & select your order type
- Bee sure Facility is showing "TLC" (highlighted in green) --> If blank use magnifying glass & select TLC
- Click : Actions --> Close
Main page of OIS300 screen populates: (If order /payment are successful
A) LO/HI status will both reflect : 33
B) The stop code will be:
1. Blank: Order is at No cost including waiving S&H
2. "9" ; Orders with a payment
C) Check your order details as you normally would.
D) If the does not reflect the above there may be an order issue. Order will need addressed.
-