An Order Cannot be Cancelled if:
1. Order placed direct on our website -> Upon Checking Shopify, Order is showing FULFILLED w/Tracking
2. Order placed direct on website -> Shopify showing order unfulfilled (No Tracking) -> Checking M3 order status is showing status : 44, 66 or 77
3. Order placed direct us on website -> Shopify showing order unfulfilled (No Tracking) -> Checking M3 order is not showing in M3.
4. Order manually processed in M3 through our CR Team -> Checking M3 order status is showing order status : 44, 66 or 77
5. Order is not reflecting in M3 : (Internal Information Only) - Reach out to Level 2 or Level 3 -> provide order details all order details and advise per consumer request to Cancel Order.
* (Onshore Support will need to monitor the order closely & once order Imports into Visual they will need to try and cancel order before order dispatches. ( Once determined : Onshore Support will advise you how to proceed.)
When Can an order be cancelled
1. Order placed through us on our website -> Upon checking order is showing "Unfulfilled" -> Upon checking M3 order status is showing status 33.
2. Order manually processed in M3 through our CR Team -> Checking M3 order status is showing order status : 33
RESOLUTION:
A) - Deleted (Cancel) order in M3 right away (no delays)
B) - Must Reach out to Level 3 (Rob & Colleen) right away with no delay
* Provide Ticket Number / Shopify Order Number/ Advise order cancellation/ Advise order cancelled in M3
C) - Advise consumer we are able to proceed with order cancellation.
1. Collect all Order Details & Enter Side Cart fields information out.
A) Inbound Call: Collect All Order Details
- Proceed to look order up in Shopify/M3 for order status.
B) Inbound Email/Portal Ticket: If Order Number /order details (Are Not Provided)
- Please provide the Canned Response titled : Cancel My Order (Requesting Order Details).
-Once consumer has confirmed order details -> Look order up in Shopify/ Visual for Order Status.
C) Inbound Email/ Portal Ticket: Order Number has been provided in (Subject Line, Body of Email, or Side cart)
- Look order up in Shopify/M3 for Order Status
OIS300 - Snip It showing (Lo/HI) order status
Understanding M3 HI/LOW order status (See Snip It Below)
1. Status 22: Order is in back order status (1 or more items on order is Out of stock) .
2. Status 33: Order has not been picked/processed. ->Order can be cancelled (Notify Level 3 right away)
3. Status 44: Order has been processed. -> Order cannot be cancelled
4. Status 66: Order shipped ( tracking should reflect on order) -> Order cannot be cancelled.
5. Status 77: Order shipped and is invoiced -> Order cannot be cancelled.
6. Status 90: Order has been deleted
How to Cancel (Delete) Order in a LO & HI Order status 33
1-A) OIS300 -Looking Order Up By Online (Shopify) Order Number
- M3 Manual Order By consumers name
- Sorting Order #30 or #31 
1-B) OIS300 - Looking Order up By M3 Order Number
- Sorting Order #1
2. Highlight order line
- Right click on the (Blue) order number
- Pop Up box shows -> Click "Delete"
Alert Pop Up shows -> Click "OK"
Click the "Blue" Next
Pop Up Shows -> Click "OK"
- Click "Next" 
Top Red Tool Bar -> Dropdown Arrow -> Click "Next"
3. Main order screen shows -> In red tool bar "Refresh page (circled in Blue)
- Order status will now show "90" (Your order is successfully cancelled in M3)
