Porch Pirates Process
****Key words: Missing Order, Missing Package, did not receive my order, order showing delivered, package never received, order never received. Lost package, Lost Shipment, Lost Order.
How do you know if the shipment falls under the protocol for Porch Pirates?
- Track the package and if UPS is showing delivered
- Track the package, once UPS is showing movement of package if it has been 1 - 14 business days and no further movement (updates) , this is considered a lost package.
How to Steps:
(Step 1) Fill out the the Porch Pirates Form
Tracking#: (Order tracking on original order from UPS)
* If 2 or more items lost be sure to enter a line per item.
* If 2 or more items are lost and under the same tracking number enter "XXXXXXXXXXXX" for line #2 and each additional line
* If 2 or more items are lost and are assigned different tracking numbers, enter each tracking number on that line
Type of Claim: Lost
Generic Item Description: (Description of the Product)
Item Description: (Model Number of Unit & few additional product description)
Quantity:
Unit Cost: (The consumer cost for the product)
Invoice#
How to get invoice
- Look Order Number up in "M3" OIS300
- Click & Highlight your order line
- Top Gray Tool Bar - Far right side of page (Click on the double back arrows)
- Right Side Bar appears "Customer Master" -> scroll down to "Related Information"
- Order confirmation will reflect -> click forward page arrow to page 2
- Invoice will now show (See Example of Invoice Below)
- Down load to attach to the body of the email to Freight Optics
- Snip It to attach to the body of the email to Freight Optics
Shipper Name : Must always show :The Legacy Companies
Shipper Address: Must Always show : 3355 Enterprise Ave. Weston, FL 33331 United States
Consignee Name:
Consignee Phone Number:
Consignee Address:
Ship Date:
(STEP2) EMAIL: Claims@freightoptics.com
(Sample email content)
SUBJECT LINE: LOST PACKAGE/NAME ON SHIPPING ADDRESS/ SHOPIFY ORDER NUMBER
Hi Team,
Please take note of the details for lost shipment.
Shopify Order Number :
M3 Order Number :
M3 Invoice Number:
Customer’s Name:
Item:
Sincerely,
______
Customer Service Representative
The Legacy Companies
+ATTACHED INVOICE and PORCH PIRATE FORM+
(STEP 3)
Reprocess order in M3 at No Charge including S&H (Be sure to confirm shipping address)
- Customer ID: (US) - 70730
-Customer ID: (Canada) - 70731
- Order type: Part/Parts: E25
-Order Type: Finished Goods (Units) -E00
Example of an invoice (Please see yellow highlighted areas.)
(Sample Below is how to fill the porch pirates form out.)