Process/Procedure for All Inbound Retailer/Distributor Requests
A -Be sure you are providing the correct Support Contact based on the Demand Request.
B- Please be sure to provide full details to the Retailer/Distributor depending Demand.
C- Please do not provide to Consumer requests. ( Provide to Inbound requests from the Retailer/Distributor)
Damaged Units: Provide email address: mliavaa@thelegacycompanies.com
- Advised to include the Required Information:
* Retailer/Distributor Name
* Order Number
* Sku Name
* Quantity
* Reason for RA
* Pick Up Address
Avanti/Magic Clean/Magic Cool Part Orders : Provide email address : retailpartorders@thelegacycompanies.com
Vinotemp/Brama Part Orders: Provide email address: vinotempretailpartorders@thelegacycompanies.com
***Demand: Request to Place a Parts (PO) Order , Cancellation of Parts (PO) Order, Checking the status of Parts(PO) Order , requesting to modify a current Parts (PO) Order****
- Advise to Include Required Information:
* Invoice Number
* Part/Parts Number
Warranty Inside 30 Days of Purchase: Provide Email Address: mliavaa@thelegacycompanies.com
- Advised to include Required Information:
* Retailer/Distributor Name
* Order Number
* Sku Name
* Quantity
* Reason for RA
* Pick Up Address
TECHNICIAN ONLY (Technical Support)
Advise to call the TECH HOTLINE at 1- 754-300-1033
Avanti/Magic Clean/Magic Cool Retail Orders & PO Inquiries: Provide Email Address: orders@avantiproducts.com
Vinotemp/Brama Retail Orders and PO Inquiries: Provide Email Address: mliavaa@thelegacycompanies.com
- Check Status of PO (Order)
- Cancel a PO (Order)
- Modify A PO (Order)
- Product Availability
- Want to Set Up a Retail/ Distributor Account
(Please be sure to NOT provide this support email for PART (PO) Order Requests)
- Advise to Include Required Information:
* Item Number
* PO Number