AVANTI: REBATE PROCESS (BRANDSMART ONLY)

REBATE PROGRAM ONLY VALID FOR BRANDSMART

WITH REGARDS TO REBATE STATUSES:

1) PLEASE ALWAYS CONFIRM WITH CUSTOMERS IF THEY MAILED IN THE FORM AND UPC/SERIAL TAG TO THE TLC AVONDALE, PENNSLYVANNIA CORPORATE OFFICE.
The rebate forms will reflect the address below moving forward:

Avanti: 825 Southwood Rd Avondale , PA 19311

2)IF CONFIRMED TO BE YES, THEN ALSO LET THEM KNOW THAT IT TAKES ACCOUNTING 10-12 WEEKS FOR REBATE TO BE FULLY PROCESSED.

3) SHOULD CUSTOMER ESCALATE REBATE STATUS, AGENT MUST NOTIFY AND ASSIGN TO SALES ADMIN GROUP, ASSIGN TICKET TO JAMIE RHOADS.

REBATES AND REGISTRATIONS

Provide to the customer the number "1-800-323-5029 ". 

 -Rebates: Request for Refund or Follow-up Refund 
Note: If purchased via retailer - advise to go back to where they bought it

 -Registration: Wants to register their unit 

Note: No need to gather information. We only need to record the ticket and if the caller does not have a contact, create a contact using the phone number in RingCentral Max. If customer was not able to provide name, save the contact name as "N/A"

LIST OF AVANTI CRITERION UNITS

Note: For anything outside the list - advise to reach out back to their place of purchase