TEMPLATE RESPONSE FOR ITEMS ORDERED AND DELIVERED DAMAGED FROM 3RD PARTY RETAILERS:
With the utmost respect, apologies to hear of the item being delivered damaged.
Please be advised that since item was delivered via 3rd party carrier, items damaged via 3rd party carrier are not warranted by the manufacturer.
Due to the 3rd party freight account used for initial delivery, Avanti, Vinotemp, and the legacy companies have no liability to file damage claim or replace the unit.
Manufacturer warranty terms and conditions allow a 4 day grace period for damages to be reported, beyond that grace period, Avanti or Vinotemp is absolved from warranty obligation and fulfillment.
We would advise for (Vendor) to file a claim with 3rd party carrier for the damaged item and submit replacement PO for new unit to ship.
