POORLY MAINTAINED: UNCLEANINESS, PEST INFESTATION, ETC...
This is Richard, consumer relations manager for the Avanti brand.
With the utmost respect, please accept our sincerest apologies regarding the issue with your Avanti appliance.
Upon further review of the diagnostic report of the service technician, Avanti will cease to honor all future service requests due to user negligence. Avanti and its parent company, the legacy companies, deems the issue to be a result of customer negligence and renders the unit being abused and misused which voids manufacturer warranty.
Per manufacturer terms and conditions, if unit was not properly maintained from customer's end, warranty is voided.
An excerpt below of warranty exclusions has been provided for your personal review.
We will be more than happy to supply any needed parts for your issue to be resolved yet we will not supply any labor or issue a replacement unit due to the aforementioned improper maintenance resulting in misuse and abuse.
IMPROPER INSTALL: BUILT IN WHEN FREESTANDING OR INSUFFICIENT CLEARANCE:
With the utmost respect, we sincerely apologize for the stressful experience that has occurred.
Upon further review of your installation and usage of the refrigerator, installation guidelines for the appliance were not followed as outlined in our owner's manual. Your current installation violates multiple points of allowing proper clearance, airflow for heat dissipation, and possibly inadequate electrical power supply to prevent potential overheating.
Major appliances should operate on their own dedicated outlets with proper voltage and amperage outputs,
if all 3 appliances connect to one outlet, that outlet will not have adequate amperage for operate all 3 appliances, and can result in a fire hazard.
Hence, Avanti does not deem the incident to be a result of product failure yet results from customer misuse and abuse of the appliance in question.
Moreover, per our warranty terms and conditions, incidental or consequential damages are not covered by our warranty and Avanti is not held liable for property damages