| Question | Answer |
| Do I need to attach a copy of the PO & Sales Order Acknowledgement to the M3 Order | Yes |
What to do if:
| Line must reflect status 99
Close Choose the reason code |
What to do if:
| Line must reflect status 99 Cancel product line Related Close Choose the reason code |
| Pricing (Amanda advised -Customer gets special pricing) | Enter the price per item as shown on PO |
| PO's with multiple products -If a product is out of stock |
| Rymax" | Customer ID: 50563 | Comment |
| Warehouse | Select : First: HNJ ChoicePKY or HNJ | View the shipping address 1. if product is available in warehouse closest to the ship to address- choose this warehouse 2. If stock is only available in other warehouse - then choose that warehouse 3. If you do not have enough stock to ship from 1 warehouse and need to ship from both PKY &HNJ. -Enter a product line and select the correct warehouse for that product line Order processing: In the main warehouse field : Select warehouse majority product is shipping from |
| If the PO Ship To Address reflects both: A Physical street Address on address line 1 And a PO Box on address line 2-> remove the PO box from address line 2 | ||
| Payment Terms | PPD (Prepaid) | Unless otherwise indicated on the PO |
| Ship Via | Logistics | |
| Carrier | Logistics | |
| Stop Code | Blank (No Stop ) | |
| If a product is out of stock | Enter on the order and select HNJ warehouse |
Step 1: Review all details inside body of ticket and attached PO.
Step 2: Check stock in M3
Step 3: Process Order
Step 4: Upon checking OIS300 if order reflects stop code 3
-You must forward ticket to accounting and ask if order can be released from credit hold for shipping.