Account Information for ticket handling/order processing .
-OP360 SA Agent Team will be processing PO's
Revision 12/23/2025: Adam Advised moving forward the Only Selected warehouse is" SNV
| Question | Answer | Comment |
| PO consists of 1 item -Product is Not Available in SNV -But Product Is Available in different warehouse | 1. Proceed with processing order -WHS: Select "SNV" -Product Line: Select "SNV" -Place Order in Stop Code 7 Note: -Order Status will reflect: Status 22 -Product Line will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of multiple items 1. -1 or more Product is available in SNV -But 1 or more other product is Only available in a different warehouse 2. All Product/Products are Not Available available in SNV , But all product/products are available in a different warehouse/warehouses | 1. Proceed with processing order -WHS: Select "SNV" -All Product Lines: Select "SNV" -Place Order in Stop Code 7 Note: -Order Status for product Not Available in "SNV" will reflect : Status 22 -Product Line/Lines for product Not Available in "SNV" will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of 1 or more items on "Reserve" in "SNV" or other Warehouses | 1. Proceed with processing order -WHS: Select "SNV" -All Product Lines: Select "SNV" -Place Order in Stop Code 7 Note: -Order Status for product all on "Reserve" will reflect : Status 22 -Product Line/Lines for product all on "Reserve" : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of 1 or more items are Out of Stock in All Warehouses | 1. Proceed with processing order -WHS: Select "SNV" -All Product Lines: Select "SNV" -Place Order in Stop Code 7 Note: -Order Status for product OOS will reflect : Status 22 -Product Line/Lines for product OOS will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat for approval and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| Account/Order Processing Information | Comments | Comments | Comments |
| R&B Wholesale Distributors Shipping Address: Hayward, CA | M3 Customer ID: 50575 | * | * |
| Warehouse | WHS Field: -Select : SNV (Only) | Product Line/Lines: -Select : SNV (Only) | (All Orders & Order lines must reflect "SNV" |
| Carrier | Reach out to Amanda/ Nely to advise if "Logistics" | * | * |
| Ship Via | CPU Customer Pick Up | * | * |
| Delivery Terms | CPU Customer Pick Up | * | * |
| Selected Ship Date | Select: The Next Business Day | * | * |
| Stop Code | -Select Stop Code 7 | Send Ring Central Group SA Chat message to Amanda/Nely for approval | Amanda/Nely will view order and advise how to proceed -If Approved: modify order to Stop code 8 for customer pick-up |
| Account/Order Processing Information | Comments | Comments | Comments |
| R&B Wholesale Distributors Shipping Address: Ontario | M3 Customer ID: 50478 | * | * |
| Warehouse | WHS Field: -Select: SNV (Only) | Product Line/Lines: -Select: SNV (Only) | (All Orders & Order lines must reflect "SNV" |
| Carrier | Select: Logistics | * | * |
| Ship Via | Select: Logistics | * | * |
| Delivery Terms | Select: PPD (Prepaid) | * | * |
| Selected Ship Date | Select: The Next Business Day | * | * |
| Stop Code | -Select Stop Code 7 | Send Ring Central Group SA Chat message to Amanda/Nely for approval | Amanda/Nely will view order and advise how to proceed -If Approved: modify order to Stop code 8 for shipping |
| Customer/Order Processing Information | Comment | Comment | Comment |
| R&B Wholesale Distributors Shipping Address: Phoenix | M3 Customer ID: 50537 | * | * |
| Warehouse | WHS Field: -Select: SNV (Only) | Product Line/Lines: -Select: SNV (Only) | (All Orders & Order lines must reflect "SNV" |
| Carrier | Select: Logistics | * | * |
| Ship Via | Select: Logistics | * | * |
| Delivery Terms | Select: PPD (Prepaid) | * | * |
| Selected Ship Date | Select: The Next Business Day | * | * |
| Stop Code | -Select Stop Code 7 | Send Ring Central Group SA Chat message to Amanda/Nely for approval | Amanda/Nely will view order and advise how to proceed -If Approved: modify order to Stop code 8 for customer pick-up |