Account Information for ticket handling/order processing .
-OP360 SA Agent Team will be processing PO's
Update 1/21/2026: - David Berry confirmed ADC will accept back orders. (Enter all product on order . Product in stock will ship. Once back order product is back in stock, this portion of the order will ship)
Update 1/21/2026: Updated the PO Field in the tables
Revision 12/23/2025: Adam Advised moving forward the Only Selected warehouse is" HNJ
| Question | Answer | Additional Comment |
| PO consists of 1 item -Product is Not Available in HNJ -But Product Is Available in different warehouse | 1. Proceed with processing order -WHS: Select "HNJ" -Product Line: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status will reflect: Status 22 -Product Line will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of multiple items 1. -1 or more Product is available in HNJ -But 1 or more other product is Only available in a different warehouse 2. All Product/Products are Not Available available in HNJ , But all product/products are available in a different warehouse/warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product Not Available in HNJ will reflect : Status 22 -Product Line/Lines for product Not Available in HNJ will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| PO consists of 1 or more items on "Reserve" in HNJ or other Warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product all on "Reserve" will reflect : Status 22 -Product Line/Lines for product all on "Reserve" : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat and ask how to proceed -Provide Ticket # -Provide Order # & Details |
PO consists of 1 or more items are Out of Stock in All Warehouses | 1. Proceed with processing order -WHS: Select "HNJ" -All Product Lines: Select "HNJ" -Place Order in Stop Code 7 Note: -Order Status for product OOS will reflect : Status 22 -Product Line/Lines for product OOS will reflect : Status 22 (Back Order) | Reach out to Amanda/Nely in Ring SA Group chat and ask how to proceed -Provide Ticket # -Provide Order # & Details |
| Account /Order Processing Information | Comments | Comments | Comments |
| ADC-Appliance Dealers Cooperative Shipping Address: Monroe Township, NJ | M3 Customer ID: 50383 | * | * |
| PO Field | Enter the PO#/Monroe | Example: PO123456 123456/Monroe | * |
| Warehouse | WHS Field: Select :HNJ (Only) | Product Line/Lines: -Select HNJ "Only" | (All Orders & Order lines must reflect "HNJ" |
| Carrier | Select: Logistics | * | * |
| Ship Via | Select: Logistics | * | * |
| Delivery Terms | Select: PPD (Prepaid) | * | * |
| Selected Ship Date | Select: The Next Business Day | * | * |
| Stop Code | Select: Stop Code 7 | Send Ring Central Group SA Chat message to Amanda/Nely for approval | Amanda/Nely will view order and advise how to proceed -If Approved: modify order to Stop code 8 for shipping |
| Account/Order Processing Information | Comments | Comments | Comments |
| ADC-Appliance Dealers Cooperative Shipping Address: Imperial, PA Lewisberry , PA | M3 Customer ID: 50383 | * | * |
| PO Field: | Enter the PO#/IMPERIAL | Example: PO 234567 234567/IMPERIAL | * |
| ADC-Appliance Dealers Cooperative Shipping Address: Lewisberry , PA | M3 Customer ID: 50383 | Example: PO 121212 121212/LEWISBERRY | * |
| PO Field: | Enter the PO#/LEWISBERRY | Example: PO 234567 123456/LEWISBERRY | * |
| Warehouse | WHS Field: -Select HNJ (Only) | Product Line/Lines: -Select HNJ "Only" | (All Orders & Order lines must reflect "HNJ" |
| Carrier | Select: Logistics | * | * |
| Ship Via | Select: Logistics | * | * |
| Delivery Terms | Select: PPA (Prepaid and Add  | * | * |
| Selected Ship Date | Select the Next Business Day | * | * |
| Stop Code | -Select Stop Code 7 | Send Ring Central Group SA Chat message to Amanda/Nely for approval | Amanda/Nely will view order and advise how to proceed -If Approved: modify order to Stop code 8 for shipping |
Sample of PO:
Sample of order confirmation
Sample of PO:
Sample of Sales Order
Sample of PO:
Sample of Sales Order
