Please be aware a Proof of Purchase is required for Kalorik warranty validation
Units purchased from a 3rd party - Upon Arrival or inside first 30 days of purchase
1. Part/parts is missing : Advise to reach out to Place of Purchase
2. Part/parts is damaged : Advise to reach out to Place of Purchase
3. Place ticket status to "Resolved"
Units in warranty - Replacement Part/parts is damaged
Purchased direct from Kalorik / From a third party prior to January 11, 2024
- Advise we are awaiting part ETA.
- There is No Cut the Cord Replacement
Units in Warranty - Replacement Part/ Parts is damaged
Purchased direct from Kalorik / From a third party after January 11, 2024
- Advise we are awaiting part ETA.
- There is No Cut the Cord Replacement
- Reach out to Level 2
- Level 2 reach out to me (Lisa) and I will advise how to proceed.
Units in warranty - Replacement Part/parts missing , thrown away, dropped, misused, ETC.
1. Advise we are awaiting part ETA.
- Place ticket status as "Waiting on Third party"
Units Out of Warranty - In need of replacement part --> Advise we are awaiting an ETA
1. Consumer agrees to await an ETA
- Place ticket status in "Waiting on Third Party
2. If consumer declines
- Offer Discount Code 15OFFCSR --> 15% Off an item on the West Bend website
- Place ticket status in "Resolved"
Consumer requests inquiring to purchase a part/parts
1. Consumer agrees to await an ETA
- Place ticket status in "Waiting on Third Party
2. If consumer declines
- Offer Discount Code 15OFFCSR --> 15% Off an item on the West Bend website
- Place ticket status in "Resolved"
***Please do not advise to reach out to : EBAY, AMAZON, third party retailers, ETC for purchase of replacements parts. Replacement parts prior to Legacy stock were only sold on the Kalorik Website.