Understanding Order status (Hi/Low status)
22- Product is out of stock
33 - Order has not process for shipping yet. - You can make the following changes to order
* Modify shipping address
* Cancel/delete order
*For M3 MANUAL ORDER ENTRY ONLY: You can add or delete a product on order
* ONLINE ORDERS: We cannot add or delete a product from order
44 - Warehouse has processed order. (Picked & Packed & on UPS truck) - No changes can be made including order cannot be cancelled (deleted).
66 - Warehouse has fulfilled the order. Order is on UPS truck. (tracking should now reflect on order)
77 - Order is invoiced and shipped
90 - Order was deleted
Quick Reference : The only time changes can be made to order , or order can be canceled is if order is in a status 33.
- Orders in a status 44, 66, or 77, NO changes can be made including cancelling order. (Cancel My Order)
Warehouse Location:
Compact
1. Majority of Units for Vino are located in Sparks
2. Majority of the Vino Parts are located in Paris KY.
Countertop:
1. All Units and spare parts are located in Paris KY.
2. Carrier- US - Parts: UPS SurePost
3. Carrier - US - Units : UPS Ground
4. Carrier - Canada - Parts & Units: UPS Ground CAN
Understanding the Columns: (When entering information in the selected column be sure all other search columns are blank.
- Customers Ord : Full Web Order (Shopify #) , or Po Number
- Customer : This is the Customer (ID) Number
- Name (Column#1): The Consumers Name
- Name (Columns #2) Will Reflect example ("Warranty Replacement" for manual order entries,- "OR" - Shopify - Avanti (the Brand)
M
**All M3 Order numbers begin with 10000
How to look an order up in M3 by name or PO number
1. Log into M3
2. Click - OIS300 Customer Order . Open Toolbox
3A.- Sorting Order: Use dropdown and select -> #30-Customer Po
3B.- View: Use dropdown and select -> D30-Cust. Ref. Order No.
4- You can search by Customer Name, Full Web Order #/PO#, M3 Order Number
4A- Customers Ord. (Column)-
3C- Full view of screen for steps 3A & 3B
2. in the Customers ord. enter name , po#, or ticket# --> be sure to clear any field across the columns -->hit enter
-the order will now show
- highlight the line
- right side of screen --> click "Delivery Tool Box"
- Right Side of screen select "Packages"
- Top Right --> "Filter Options" --> View - Drop Down arrow - select packages
- tracking now is showing -->If full tracking number does not reflect slide the tool bar line so full tracking now reflects. 