We apologize to hear of the issue you are having with your system.
You kindly need to have your HVAC installer assess the performance of the system as Vinotemp does not warranty the installation of the system, only parts.
Please see attached and below troubleshooting template to forward to your HVAC installer.
PERTINENT QUESTIONS FOR HVAC/REFRIGERATION INSTALLERS:
Length of the line set and what was the initial charge amount of refrigerant gas?
Is the sight glass full of liquid refrigerant, or are there bubbles?
Current, real time operating HIGH SIDE / LOW SIDE pressures?
Operating pressures should be as listed HIGH= 120-150 / LOW= 30-35 PSI
Superheat at the evaporator coil and subcooling at the condenser coil?
If any adjustments were made to the TXV?
What is the amperage draw on the compressor?
MANUFACTURER SPECS ON OPERATING PRESSURES WITH SUBCOOLING AND SUPERHEAT CONFIRMATION:
