I: WARRANTY VETTING & VERIFICATION:
We apologize for the frustration that you've experienced with your new purchase.
Please send all your info as follows so that we can verify warranty status:
1) Copy or photo of receipt or email order confirmation from retailer.
2) Full model number along with serial number typically found on a barcode sticker.
3) Full name, contact, and valid address for service and potential shipping of warranty parts.
*****Gifted items are NOT warranted as the manufacturer warranty is not transferable.
Warranty is only available to original purchaser whose name is on any receipt, order confirmation, invoice from an authorized retailer.
Warranty is only applicable to customers within the continental U.S.
***** Alaska, Hawaii, and Puerto Rico are not covered for labor (we can supply parts as courtesy) ,should customer hire their own technician.
**** SHOULD CUSTOMERS OUTSIDE THE U.S. DEMAND REFUND, THEY NEED TO CONTACT THE RETALER.
****COSTCO PURCHASES HAVE TWO YEAR WARRANTY FOR PARTS AND LABOR COVERGAGE EVEN OUTSIDE THE CONTINENTAL U.S.
****IF NEW UNIT IS MISSING HARDWARE OR BROKEN PARTS, FOLLOW STEPS ABOVE AS WE CAN SEND WARRANTY PARTS OR HARDWARE TO CUSTOMER TO RESOLVE THE ISSUE.
II: CREATING A SERVICE POWER DISPATCH
The warranty service request was submitted into our 3rd party network, service power.
Please refer to call#
Please allow 3-5 business days as it takes the network to locate and assign the local technician for the service request.
III: SERVICE POWER DIAGNOSIS -NOT REPAIRABLE, NO SERVICE AVAILABLE, OR WARRANTY PARTS NOT IN STOCK.
Should technician deem warranty unit not repairable due to sealed system issue:
A) Compressor motor failure or freon leak/restriction - proceed with CTC TEMPLATE below.
B) Should service dispatch be rejected/cancelled due to out of service zip code area, overbooked, or simply declined - proceed with CTC TEMPLATE.
C) Should technician diagnose warranty unit needing a part that is out of stock for more than 1 month - proceed with CTC TEMPLATE
D) If ever the age of service call is more than 7 days - 14 days and we tried to contact the servicer but not available or cannot be reached what should we do?
We would exchange unit under warranty.
However, prior to sending CTC, double check inventory on unit and select closest warehouse to customer for new unit to ship from.
Should there be no stock in nearest warehouse to customer, choose the next closest warehouse with inventory.
IV: CTC (CUT THE CORD) TEMPLATE FOR WARRANTY REPLACEMENT:
****GAS AND ELECTRIC RANGES ARE EXEMPT FROM CTC, CX NEEDS TO SUPPLY PHOTO OF SERIAL LABEL TO INITIATE WARRANTY EXCHANGE
With the utmost respect, please accept our sincerest apologies for any frustration,
the unit would need to be replaced under warranty.
We are more than happy to do so yet would require for the defect unit's power cord to be cut (prior to cutting the cord, please unplug unit from outlet). We require a photo of both the cut cord and the unit’s serial label tag emailed to us prior to our warehouse shipping a replacement unit.
Delivery of new, replacement unit can run between 10-14 business days.
(Delivery eta will vary depending on which of 3 warehouses is closest and has stock).
Per the manufacturer warranty terms and conditions, removal of defect unit and installation of new unit is NOT covered under manufacturer warranty.
You are more than welcome to keep defect unit for spare parts or disposal or donation.
Also please be advised that per manufacturer warranty terms and conditions, delivery of replacement unit is to be curbside (no room of choice, stairs, or basement delivery).
***** SHOULD A COSTCO CX DEMAND PICKUP OF DEFECTIVE UNIT, ESCALATE WITH LVL 3