Compact Brands:
M3 Customer Account ID:
Avanti:
Warranty Account: 50470
Cash Sale Account: 50821
Vinotemp:
Warranty Account: 50295
Cash Sale Account: 50292
Carrier:
UPS SurePost
UPS Ground:
LTL
Warehouse & point of contact:
EPA: (Erie PA)
1. John Zwigart-jzwigart@thelegacycompanies.com
2. CC on email thread: -Misty Sedler -msedler@thelegacycompanies.com
- Dan Waide -dwaide@thelegacycompanies.com
(Orders will reflect status 22)
HNJ: (Hamilton NJ)
1. Mike McLaughlin-mmclaughlin@thelegacycompanies.com
2. Maycol Rodas - mrodas@thelegacycompanies.com
PKY: (Paris KY)
1. Lee Searcy - searcy@thelegacycompanies.com - (For Units)
2. Susan Switzer - sswitzer@thelegacycompanies.com - (For Parts)
SNV: (Sparks NV)
1. Nadine Choi nchoi@thelegacycompanies.com
2. Mike Banks- mbanks@thelegacycompanies.com
WFL: (Weston FL.)
1. Leonardo Ossa -lossa@thelegacycompanies.com
Stop Codes:
Stop Code 7: Payment Issues, Waiting to collect Payment for order, Product OOS (Back Order)
Please Note: Warranty orders S&H is waived
Countertop Brands:
M3 Customer ID:
Warranty Accounts:
US Shipping Address: 70730
Canada Shipping Address: 70731
Cash Sale:
US Shipping Address: 70736
Canada Shipping Address: 70737
Carrier ID:
Parts:
US Shipping Address: UPS SurePost
Canada Shipping Address: UPS GND CAD
Units:
US Shipping Address: UPS GND RESI
Canada Shipping Address: UPS GND CAD
Warehouse & point of contact:
PKY (Paris KY)
Units:
1. Leslie Smith: lesmith@thelegacycompanies.com
2. Angelo D'Agostino: adagostino@thelegacycompanies.com
CC on email:
3. Lee Searcy: lsearcy@thelegacycompanies.com
4. Lisa Long: lisa@omegajuicers.com
5. Jeff Long: jefflong@omegajuicers.com
Parts:
1. Susan Switzer : parisshipping@thelegacycompanies.com
CC on email:
2. Lee Searcy: lsearcy@thelegacycompanies.com
3. Lisa Long: lisa@omegajuicers.com
4. Jeff Long: jefflong@omegajuicers.com
EPA (Erie PA) Warehouse
Additional Notes:
1. Order will always reflect a status 22. EPA will review and manually process/ship the order.
Please see John's Notes:
Failed Order Process Flow:
- Order Entry Keying Error
Step 1:
Notify OP360 TL's of order failure:
- Reference article: OP360 Team Lead breakdown
1. Send your message to Ring chat: TLC OP360 Team Leadership
A) Address the TL the agent reports to
B) Include the Ticket Number & M3 Order Number
C) The reason for the order failure
D) The resolution
E) Include screen shot of order
Examples of message to send to TL:
Order needs reprocessed - with a S&H Fee
Hello XYZ,
I have received a message of order failure 1000000000
- Ticket 000000
- Order Type selected was " E25" & should reflect "E00"
- I have cancelled the order
- Please advise agent to reach out to consumer for payment & reprocess order
Order needs reprocessed - S&H waived
Hello XYZ,
I have received a message of order failure 1000000000
- Ticket 000000
- Customer ID selected was "70730" & should reflect "70731"
- I have cancelled the order
- Please advise agent to reach out to consumer for payment & reprocess order
No need to Re-process Order does not need reprocessed ( orders you can modify)
Hello XYZ,
I have received a message of order failure 1000000000
- Ticket 000000
- Carrier ID selected was "UPS GND RESI" & should reflect "UPS GND CAD"
- I have modified the order for shipping